FAQ / Support

Important: Before you begin consult with your doctor or health care provider before commencing any new health or fitness program.

MY SUBSCRIPTION:

Thank you for subscribing!  Subscribing to Daphne Larkin Online means you will have unlimited 24/7 streaming access to all videos we have included in the Subscription package for a recurring monthly price. The number of videos included in the Subscription package can vary. We may add or remove videos from time to time.

Will you be adding more content?

Yes!  We want to help you grow in your yoga practice, so we will be adding more content monthly.  We would love to hear from you, so submit your requests to us at support@daphnelarkinyoga.com and we will do our best to include it in future classes.

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BILLING/ACCOUNT QUESTIONS:


I forgot my password.  How do I reset my password?

You can easily reset your password by selecting “Sign In” from the Menu.  You will be directed to the Sign In page.  Click “Forgot Password” and enter the email address you use for the subscription.  You will receive an email with instructions to reset your password.

How do I change my password?

Once signed into Daphne Larkin Online, you can change your password at any time by selecting MY ACCOUNT > PASSWORD in the menu.

How do I update my credit card on file?

Changing your credit card information is easy.  Sign in to Daphne Larkin Online and select:  MY ACCOUNT > Billing

How do I cancel my subscription?

You can cancel your membership at any time. However, we'll be sad to see you go!  After you cancel, you will not be billed for the following month. Your login will remain active and your account will be set to expire at the end of your payment period. Once expired, you will no longer have access to the content on Daphne Larkin Yoga Online.  

Can I get a refund?

Subscriptions are non-refundable. You may cancel at any time and will not be charged for further months. You will still have access to the videos until the current period you have paid for expires. 

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SUPPORT 


If you are experiencing issues, please email support@daphnelarkinyoga.com with SUPPORT in the subj.  Include your full name, the email you used for the account and a detailed description of the issues you are experiencing.  

VIDEO PLAYBACK:

To assure you have the best experience with video playback, we recommend a stable, fast internet connection.  We recommend a minimum download speed of 10Mbps.   Video playback may be affected by many factors including the computer/device being used, the internet browser, and the internet connection.  

If you are having trouble with the quality of the video playback, we recommend:

    1. Check your internet connection.  Make sure it is strong.  We recommend a minimum download speed of 10Mbps.
    2. Make sure your internet browser is up to date.  
    3. Try refreshing your browser.
    4. Restart your wireless router or modem.